Return & Exchange Policy

Thank you for shopping with us. We know you are going to love your new swimwear!

Due to our current situation with COVID-19 and the importance of keeping high standards of hygiene and cleanliness, we cannot offer exchanges on our swimming suits unless they are faulty, defected or damaged on arrival. Courier companies will often mark the parcel to say the package has been damaged during transit which will make you aware.

Return eligibility:

Please note: we do NOT offer refund on our swimsuits.

We advise you to measure yourself and check our size table guide for more information.

We are happy to help you with any sizing questions if you need.

Exchange Eligibility:

If you would like to change your order before it is shipped, please contact us on the same day to see if we can help. Depending on stock we may be able to help your request. If the item has been shipped we will not be unable to process exchanges.

Exchange is only possible if the following requirements are met:

The item is faulty, and we have been notified within the same day of receiving the item with clear pictures and descriptions of the fault.

The item delivered is the wrong size from the order placed and we have been notified on the same day of receiving the item

The item is still in original condition. It has not been worn, washed, stained or damaged in any way. It is free from all deodorant marks

All tags are still attached and the hygiene liner is still in place.

SALE OR DISCOUNTED ITEMS ARE NOT ELIGIBLE FOR REFUND OR EXCHANGE

If you are eligible for exchange, you can return your item to us and we will exchange the items for you and arrange for the new one to be delivered. Please note any extra costs will need to be covered by customer.

We urge you to check your order carefully at checkout. We aim to ship your products as fast as possible, normally within the next day, orders cannot be changed or cancelled once they have been submitted.

Maya Swimwear will not be held liable for any lost returns and we strongly recommend you record the tracking details once this is provided.

Customers are responsible for paying shipping costs when exchanging items. Shipping costs are non-refundable.

Customs/ Clearance Fees:

International returns may incur customs/clearance fee which will have to be deducted from the refundable amount.